Download issues: What can I do if the PokerStars desktop software is not downloading?

Download issues with the PokerStars desktop software

What should I do if the PokerStars desktop software is not downloading?

If the PokerStars desktop software won't download, follow the troubleshooting steps below.

This advice applies to:

• Windows
• macOS

Try a different web browser

Use a different web browser, such as Chrome or Safari, to download the installation file.

Clear your web browser cache and temporary internet files

You can find the instructions for different browsers at the wikiHow website.

Close any download management software

If you are using a download manager, such as FDM or JDownloader, close it and retry.

 

What should I do if I still cannot download the PokerStars desktop software?

If the download issue continues after completing the troubleshooting steps, contact Support.

Provide the following information:

• The exact error message you see.
• Your operating system (for example, Windows or macOS)
• Your web browser and version, e.g., Chrome 145.0.7632.117, Safari 17, etc.
• Your current location.
• Your security software
• The version of your security software

 

How can I send information to Support?

You can send information to PokerStars Support through:

• Live Chat in the PokerStars software
• Live Chat in the mobile app
• Live Chat on the website

Once we've received this information, we'll do more checks and get back to you.

 

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