paysafecard: My deposit is missing

If you didn't receive your paysafecard deposit, send us an email with the following information:

  1. Your paysafecard PIN (16-digit number)
  2. Your paysafecard Serial Number
  3. Approximate date and time of this deposit
  4. Deposit amount (in your local currency)

The PIN and the Serial Number are on the reverse side of your paysafecard and on the printout.

To get the date, time and amount of your deposit, check your credit balance on paysafecard's website.

Simply choose your country, select Balance Check, insert the 16-digit PIN code of your paysafecard and go to Details. You will see the transaction number, the date and the amount.


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