List of the most common error messages

We've listed common errors that you might see and some articles that should help.

Unable to connect

• 2/67 and 2/87: Restart and check your security software issue
• 2/83: Restart and check your security software issue
• 2/89: Proxy server active
• 3/0, 6/0 and 2/99: Restart computer and network equipment

If there is no error message or the associated article doesn't help, check out our general connection advice.

Access denied or file-saving issues

• 2/79: Reinstall our software with Administrator rights

Update issues

Reinstalling our software should get you the latest version of our software.

• 2/1000: Mac helper tool issue

Other errors

• 674/1064: Logged in from another computer
• -101, -102 and -105: Restart, limit internet usage, no proxy and check security settings
• Disk write error (Windows): Web browser, rights, or security software issue

If you still have issues, you can report the details via our software, mobile app or website.

For help with sending screenshots or log files, check out this guide.