Mailing address update

Unless you're moving country, you can update your mailing address yourself. Go to the main Lobby and select:

  1. Settings
  2. Account Details
  3. Address

After the update, you'll need to verify your new address with a new Account Validation (AVC). Unfortunately, before that, you won't have access to the withdrawal feature and Home Games.

Verifying your new address

We'll send an AVC to your new mailing address within 7 working days. Once you receive it, go to the main Lobby and select:

  1. Settings
  2. Account Details
  3. Validate AVC

What do I do if I'm moving country?

If you're changing the country, contact us and tell us:

  • Your current country of residence.
  • The reason why you wish to update it in your account.

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