Contacting us

You can contact us anytime via our 24/7 Live Chat feature.

To access Live Chat, log into your account and go to:

  • Website/Mobile: Account → Help → Contact Us
  • Desktop: Help → Contact Us

Once you're there, choose a category and a sub-category that best describes the reason for your contact and our operators will be able to assist with your query. If you cannot find the Live Chat feature, that means our agents are busy assisting other customers. Do reach out at a later stage so we can help with your query.

Unfortunately, we don't offer support by phone call.

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