Why didn’t I receive my live event winner email?

What should I do if I did not receive my live event winner email?

If you qualified for a live event through an online satellite but did not receive your winner email:

1. Check the inbox linked to your PokerStars account
2. Check your spam or junk folders
3. Look for emails from PokerStars Live Events

If you still cannot find the email, contact:

​live@pokerstarslive.com​

 

Why didn’t I receive a live event winner email?

You may have deselected the option 'Receive Congratulatory Emails' on your PokerStars account.

 

How do I enable congratulatory emails?

To enable congratulatory or winner's emails for future online tournament wins:

• Log in to your PokerStars account
• Open the main lobby
• Go to:
  • Settings → Gameplay → Advanced
• Enable:
  • Receive Congratulatory Emails

 

What is the difference between Day 1A and Day 1B of a live event tournament?

Day 1A and Day 1B are both parts of the first tournament day (Day 1).

• Day 1 is split into two groups (1A and 1B) if the number of players is too large for a single starting flight.
• In this case, the remaining fields of players from both Day 1A and Day 1B will move on to Day 2.

 

How do I collect my live event tournament ticket?

Arrive at the venue at least one hour before your tournament starts.

Bring a valid government-issue photo ID.

Once onsite, go to the ticket collection desk to receive your tournament ticket.