Hotel bookings for live events - FAQs

How can I get help with hotel bookings for a live event?

For information about hotel accommodation during live events, including discounted rates and travel advice, visit the PokerStars Travel website:
pokerstarstravel.com/

If you need help with a hotel booking, contact the PokerStars Travel team:
hotels@pokerstarstravel.com

The Travel team can help with:

• hotel accommodation during live events
• special hotel rates
• travel advice for event attendees

 

What hotel accommodation is available for live events?

PokerStars offers various hotel accommodation options for players attending live events.

These may include discounted hotel rates arranged through PokerStarsTravel.

To find the best available option for your event, contact the Travel team:
hotels@pokerstarstravel.com

 

Can I book extra activities during my live event stay?

Yes.

If you are interested in additional activities or experiences during your stay, contact the Travel team.

They can help arrange extra bookings and experiences related to your live event trip.

Contact: hotels@pokerstarstravel.com

 

Can I change the hotel dates included in my live event prize package?

No.

Hotel rooms included in live event prize packages are pre-booked and prepaid, so the check-in and check-out dates cannot be changed.

 

Can unused hotel nights from a prize package be refunded?

No.

Unused hotel nights from live event prize packages are non-refundable.

 

Can I book additional hotel nights outside my prize package?

Yes.

If you need extra hotel nights outside the package dates, you must book and pay for them separately through PokerStars Travel.

Visit: pokerstarstravel.com/

 

Can I change the name on a prize package hotel booking?

No.

Hotel rooms included in live event prize packages:

• cannot be transferred
• cannot be refunded
• must remain under the qualifier’s name

 

Can I add a guest to my prize package hotel room?

Yes, you can add a guest to your hotel room.

However:

• the booking remains under your name
• you are responsible for your guest’s conduct
• you are responsible for any damages or additional hotel costs

This responsibility applies even if your guest stays in the room without you.