Software upgrade: Account login information

What's happening to the software?

PokerStars is upgrading to a new and improved software platform.

Your account login will continue to work after the upgrade.

However, you may need to make updates if your email address or username contains unsupported characters.

 

What do I need to do after the software update?

Update your email address and username so that they do not contain unsupported characters.

Doing this will ensure a smooth transition and help you to keep full access to your account.

 

Update your email address

Update your email address now so that it only contains supported characters.

If your email contains unsupported characters before the @ symbol, you may not receive important account updates.

Unsupported characters in the email address:

• Spaces
• ', ", !, %, *, /, =, ?, #, $, (, ), ,, :, ;, <, >, \, +
• Accented or Unicode characters (e.g. à, é, ñ)

 

Update your username

1. Go to the Private Area on the new platform.
2. Remove unsupported special characters from your username.
3. Make sure your username contains at least one letter

Supported characters in username:

• Uppercase letters: A–Z
• Lowercase letters: a–z
• Numbers: 0–9
• Hyphen (-)
• Underscore (_)
• Period (.)

 

How do I log in if my username contains unsupported characters?

If your username contains unsupported characters, log in using your

• Email address
• Password

 

Will I keep using my RSA token to log in?

No. You will no longer use RSA token authentication to log in after the upgrade.

RSA token two-factor authentication has been deprecated and is no longer supported on the new platform.