How to use StarsCoin in the Rewards Store

Our Rewards Store is the place to go to exchange your StarsCoin for great PokerStars products. Some items are exclusive to our desktop software. So if you want to see all of our latest offers and a full range of products, head there.

How do I exchange an item in the Rewards Store?

Ordering via desktop software
Log in to your account, go to the 'My Rewards' section, then to 'Rewards Store'. Once you're there:
  1. Select the item you'd like to exchange. This opens a new screen to enter the quantity, coupon code (if you received one), or any other details.
  2. Tick the box This address is correct. If you want to ship your request to a different address (but in the same country), select 'Use Different Address'.
  3. Click on 'Next' to confirm your details and agree with the statement about duties and taxes. If all the details are correct, select 'Confirm'. Or, to change any information, select 'Back'.
  4. You'll receive a confirmation email. If you need to correct any details, cancel your current exchange and create a new one. You have two to three hours from the time you made the exchange to cancel it.
Ordering via our mobile app

Go to: My Rewards → Rewards Store
Ordering via our website

To get to the Rewards Store using our site:

Rewards Store

How can I cancel or update my request?

You can change or cancel your request within 2 to 3 hours of having placed it.

If you've changed your mind or made a mistake, here's what you need to do:

  1. Check that your order status is still set as 'New'. If it is, you still have time to cancel the order via our desktop software.
  2. From the desktop software, select My Rewards → Rewards Store → Redemption History → Cancel Redemption (this option is not available on our mobile app or website).

To edit the details of a request, you'll need to cancel it first and then create a new one with your changes. Once that's done, you'll receive a confirmation email with the new details details.

Keep in mind that we usually wait two to three hours before processing a request, but some time frames will depend on the item and the day it was placed.

How do I earn StarsCoin?

You earn them when you unlock Chests by playing real money games. Once you've accumulated enough, you can use your StarsCoin in our store to buy tournament tickets, free spins, cash rebates, and more. To get there, log in to your account and go to:

  • My Rewards → Rewards Store and choose your favorite item.

Happy shopping!


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