Self-exclusion and account impact

What is self-exclusion?

Self-exclusion is a feature that allows you to take a break from playing on our platform.

You can access your account again once the self-exclusion period has expired.

 

Can self-exclusion affect other accounts?

Yes. In some cases, accounts linked to you may also be restricted.

This can include players who are strongly connected to you, such as:

• People in the same household
• Friends
• Family members

 

What should I do if another account is affected?

If someone’s account has been restricted due to your self-exclusion:

• Ask them to contact Support
• Each case will be reviewed individually

 

Can I check another player’s account status?

No. We cannot share information about other players’ accounts.

This includes:

• Friends
• Family members
• Any other affected players