REGISTRATION PROCEDURE

Former PokerStars.com players, create your account at PokerStars.fr

If you have an account at PokerStars.com and want to open a new account on PokerStars.fr, click here to see our video guiding you through the process.

You can contact support directly at any time for help during this operation, simply by clicking "Live support".

Player Account Validation – Send your documents

To validate your account, you have 30 days from the date of your first deposit to send your piece of ID and your bank statement/RIB.

General questions

Can I play legally at PokerStars.fr? I'm worried about the confidentiality of my personal information. Where can I learn more about your privacy policy? I'm not a French national and I don't live in France. Can I play on the .FR software? I will be traveling overseas soon. Will I still have to send you the documents required? I will be moving overseas soon; can I still play at PokerStars.fr?

Verification

How do I have to enter my bank account information for it to be verified correctly? How much time do I have to send you the documents required? What will happen if I don't send you the documents required? How long do I have to enter my Account Validation Code? Why can't you send the account validation code by email, like you used to? If I have to change my personal or banking information after the verification process is complete, do I have to start over from the beginning? What happens to my AVC if I change my mailing address? Do I have to go through the entire verification process if I only want to play with play money? Do I have to enter my date of birth every time I connect? Do I also have to send you a photocopy of the back of identification? Do I also have to prove my postal address? An account is closed if the information we receive does not correspond to the information entered online. What fields must exactly correspond between the two? You closed my account. How do I get my money back? What's the best way to send verification documents? What is the difference between the email validation and the AVC?

Payments

Can I use another method of withdrawal other than the one I registered on my account? Can I make a deposit with the payment method of my choice? Is it possible for me to make a withdrawal while my account is still in provisional status?

Games

Why are games for real money only available for Hold'em and Omaha? What variants do you offer in real money on PokerStars.fr?

Closing an account

Can I close my account at any time? I want to close my account. Can you do that for me? Can I register and validate more than one account on PokerStars.fr?

Responsible Gaming

Responsible Gaming

We are committed to responsible gaming, and are dedicated to an enjoyable and positive gaming experience.