How do travel expense credits from live event prize packages work?

How are travel expense credits paid?

Travel expenses are credited directly into eligible players' PokerStars accounts.

 

When are travel expenses from live event prize packages credited to the eligible PokerStars accounts?

Travel expenses credits are usually initiated on the same day you win a prize package through an online satellite.

The credit will be applied to your PokerStars account to help cover your travel costs.

 

How can I check whether my travel expense credit has been received?

You can verify whether your travel expenses were credited by reviewing your Playing History Audit.

Desktop software

1. Log in to your PokerStars account via our desktop software.
2. Go to the main lobby.
3. Select:
   • Tools → History & Stats → Playing History Audit

 

What should I do if my travel expense credit is missing?

If you believe you are entitled to a travel expense credit but it has not been applied to your PokerStars account, contact:

live@pokerstarslive.com