Sportsbook Rules

• Introduction
  • Use and Applicability
  • Customer Responsibility
  • Important Provisions You Need to Know About
• Sportsbook General Rules
  • Bet Validity
  • Results and Market Settlement
  • Non-Runners, Withdrawals and Disqualifications
  • Selections Not Offered
  • Late Bets
  • Cash Out
  • Abandonments, Cancellations and Postponements
  • Change of Venue
  • Periods of Time
  • Time Zones
  • Competition Name
  • Cup/Trophy Competitions
  • Dead Heats
  • Handicap Markets
  • To Qualify Markets
  • Push Markets
  • Multiple Bets
  • System Bets
  • Bet Builder
  • Request A Bet
  • In-Play Betting
  • Enhanced Odds
  • Maximum Payouts
  • Suspicious Betting
  • International Betting Integrity Association
  • Absence of Chance
  • Ambiguity
  • Third Party Feeds and Score Displays
  • Reliance on Information
  • Sportsbook Specific Definitions and Interpretation

These Sportsbook Rules (the ‘Sportsbook Rules’) form part of the General Terms and are a legally binding contract made between you and us. 

The Sportsbook Rules apply to the markets offered and bets placed via our sportsbook Services (the ‘Sportsbook’). Capitalised words used but not defined in the Sportsbook Rules have the meaning given to them in the General Terms (which you should read alongside the Sportsbook Rules). You can also find definitions and explanations of terms used in the Sportsbook Rules terms here.

The Sportsbook Rules consist of the following:

• This Introduction section;
• The Sportsbook General Rules set out below; and
• The Specific Sports Rules listed in the side bar.

The Sportsbook General Rules apply to all bets and markets on the Sportsbook, although some bets and markets also have Specific Sports Rules applicable to them. For example, in addition to the Sportsbook General Rules, the ‘Football’ Sports Specific Rules apply to bets placed on soccer markets. If there is any inconsistency between the Specific Sports Rules and the Sportsbook General Rules, the Specific Sports Rules will prevail.

Everything in the Sportsbook Rules is important and has the potential to affect your interests, so please read the Sportsbook General Rules and any Specific Sports Rules affecting the market on which you wish to place a bet in full before you place a bet. 

To make it easier for you to understand certain sections we’d like to highlight the following:

• How we settle and when we will void bets. The Sportsbook General Rules and Specific Sports Rule contain information about how bets will be settled and when they will be void. The rules vary according to the market, so please ensure to read all relevant rules carefully before you place a bet.

• When the amount you can win is limited. There are daily limits on the amounts you can win on the Sportsbook. Please read the Maximum Payouts section below, which explains these in detail. 
• When we will void bets and adjust winnings for Errors, absence of chance or ambiguity. Part A Section 14 and Part B Section 10 of the General Terms explains the general rules about what will happen if an ‘Error’, ‘Malfunction’, or ‘Interruption’ happens to the Services or Software while you are using them. We will not void or resettle bets to the extent there has been an “inexcusable error” attributable to us, as defined by French case law, or in the event of a breach by us of any of our obligations. Situations of absence of chance and ambiguity are explained in the Sportsbook section below.

• We will void bets and recover or not pay out winnings if we have reasonable evidence that you have been involved in ‘suspicious betting’. Part B Section 14 of the General Terms explains the general rules about Prohibited Events, Part B Section 17 of the General Terms explains when we will restrict, suspend or close your Account for Prohibited Events, and Part A Section 12 of the General Terms explains when we will void transactions and recover or not pay out winnings if we have reasonable evidence that you have engaged in any Prohibited Event. For the purposes of the Sportsbook Rules, it is a Prohibited Event if you take part in ‘suspicious betting’. We explain what suspicious betting is, and the specific actions we will take if we have reasonable evidence that you have taken part in it, in the Suspicious Betting section below. In particular, we will void bets, and recover or not pay out winnings, if we determine you have taken part in suspicious betting.

• When we are not responsible for information provided on the Sportsbook. Some information in the Sportsbook, such as sports data feeds, are provided by third parties. We have no control over these data and are not responsible for any inaccuracies in them, except to the extent there has been an “inexcusable error” attributable to us as defined by French case law or in the event of a breach by us of any of our obligations. Similarly, as set out in Part A Section 14 of the General Terms, we do not guarantee that the Services – including the Sportsbook – will be free from Errors, Malfunctions or Interruptions. Please see the Third Party Feeds and Score Displays and Reliance on Information sections below for more information about this.

We will refuse bets if you are in breach of the General Terms. We also apply a prudential measure to all players and refuse bets exceeding a certain amount in order to limit our financial exposure. 

Accepted bets will show in the player’s bet history (under the heading ‘My Bets’). 

A bet will remain valid and you cannot cancel it. It is each User’s responsibility to ensure details of the bets placed are correct. Part B Section 10 of the General Terms explains what will happen if a bet is accepted in Error.

Should a dispute arise about the validity of any transaction in your Account, the transaction log on our servers or in our databases will determine the matter in the absence of valid proof to the contrary.

Markets will be settled based on the first official result of the relevant governing body regardless of any subsequent disqualification or amendment to the result.

If no official result of a relevant governing body is available or if there is a problem with the result announced by such governing body, we will refer the issue to the governing body and/or the ANJ and we will settle the market accordingly.

A ‘Non-Runner’ is a selection that is named but does not participate in the specified event. 

Unless otherwise stated in the Specific Sports Rules or elsewhere on the Website, sports bets are accepted on a ‘Non-Runner, no bet’ basis. This means that bets will be void on a player, team or other competitor that is withdrawn prior to the start of, or otherwise fails to participate in, the relevant event. 

The above may apply to selections in Outright markets as well as to individual participants in Proposition markets, including markets such as ‘goalscorer’, ‘point scorer’, ‘runs’, ‘tryscorer’ and ‘touchdown scorer’ (as available on the Website from time to time). It may also apply to selections included in a Request A Bet or an Enhanced Odds offer.

Where specified, certain markets will be offered on an ‘All In Compete Or Not’ basis. This means that, if a player, team or other competitor is withdrawn from an event (whether they pull out of the event, are suspended or disqualified from it or otherwise) before they have taken part in the event, then any bet placed on that player, team or competitor (as applicable) will be deemed a losing bet.

If a player, team or other competitor has taken any part in a sporting event once it has officially started and then fails to complete that event for any reason, any bet placed on that player, team or competitor will stand (and will not be void).

We use reasonable efforts to ensure that potential winning selections for each market are always offered on the Website, however, we do not guarantee that every possible outcome for each market will be offered. If the outcome which ultimately wins is unavailable to you as a selection for any reason (for example, because it is a dynamic market where competitors might enter or leave before the event starts, so we have chosen not to offer it), bets on other selections in the applicable market will stand and will be settled in accordance with the applicable Sportsbook Rules.

However, if a match or period of a match ends in a draw and we did not offer a ‘draw’ selection, then affected bets will be void.

Placing a bet on an outcome which has been unconditionally determined (a “Late Bet”) is strictly prohibited.

If we discover that you have placed a Late Bet, we will void the bet and give you notice of the reasons for why we have taken this action.

If you continue to place Late Bets and accumulate 3 or more within a 12-month period, we will apply a restriction to your Account thereby placing from that moment restrictions on the amount you may stake on the Sportsbook to 1% of the normal stake limit which applies to the relevant bet. This restriction will apply for a period of 12 months.

‘Cash Out’ is a feature that is offered on various betting markets. Cash Out allows you to amend your original bet on that market and lock in a profit or a loss by settling your bet (or a portion of your bet) early, without having to wait for the event to finish.

The conditions of eligibility for Cash Out is defined by us and applies to all players. Cash Out may not be offered and therefore unsuccessful. For example, if you place a bet on “Next Team to score a goal”, and a Penalty is awarded to a team, the match markets are suspended owing to the penalty being awarded - awaiting the outcome of the penalty. If you try to cash out the bet, cashout is suspended. If your Cash Out request is successful, a ‘success’ message will be shown, your bet (or the relevant portion of your bet) will be settled immediately, and any winnings will be returned to your Account equal to the amount shown on the Cash Out button. Note that this includes the original stake (or portion of your stake), and the total amount returned to your Account will be the amount shown on the Cash Out button. For a full Cash Out, the bet is settled, and any subsequent events will have no impact on the amount returned to your Account. For a partial Cash Out, part of your bet is settled, and any subsequent events will only impact on the portion of your bet which you have not Cashed Out.

If your Cash Out request is unsuccessful, a message will be shown which gives the reason why and a new Cash Out offer may be offered to you.

Cash Out requests made In-Play may take longer to process because of the In-Play bet delay.

In-Play betting rules apply on all In-Play bets where Cash Out is available.

Using Cash Out may mean you will opt out of and no longer be eligible for certain offers. See the terms and conditions of the relevant offer for details.

On bets when a free bet has been used, Cash Out will be unavailable until the value of your Cash Out is higher than the value of your free bet.

We will cancel a Cash Out settlement if the selection that has been cashed out on becomes a Non-Runner after the bet has been cashed out. If this happens, as the bet was placed on a Non-Runner, the bet will be void. 

If there are no rules about abandonment, cancellation and/or postponement in any applicable Specific Sports Rules for a particular market, then the following rules will apply.

In relation to any match, fixture, game, individual event, race or similar: If the event is not completed within 72 hours after the originally scheduled completion date, then all bets on markets for this event will be void, except for bets on any markets that have been unconditionally determined.

In relation to any tournament, competition or similar: If a market is to be void but has been part-settled as a courtesy to Users, then such part-settled bets will be resettled, and all other bets on the market will be void.

If there is no further sporting action in any market that does not contain the selection ‘draw’ or ‘tie’, all bets placed after this conclusion of action will be void.

We will decide (acting reasonably) whether a market relates to a match (or similar) or a tournament (or similar). However, by way of example, the following will apply to the following markets (as available on the Website from time to time):

• Europa League Outright = tournament;
• Champions League group Outright = tournament;
• Top Premier League goalscorer = tournament;
• 72-hole Golf match bet = match;
• Ryder Cup Outright = tournament;
• Golf tournament Outright = tournament;
• Tennis tournament Outright = tournament;
• Cricket test match = match;
• Ashes series Outright winner = tournament; and
• Motor race (for example, Grand Prix) = match.

For any team sport: if the scheduled venue is changed after a bet is placed, all bets will be void only if the new venue is a home ground of the original away team (or in the case of international matches, only if the venue changes to a venue in a different country).

For all categories or markets other than team sports: if the scheduled venue is changed after a bet is placed, all bets will stand.

If there is a change in the type of scheduled surface (for example, a hockey match switching from real grass to artificial turf) after a bet is placed, all bets will stand.

If the scheduled duration of an event is changed after a bet is placed, but before the start of the event, then all bets on the event will be void.

Some markets refer to the length of time until an occurrence in the event (for example, time of first goal). If an occurrence happens in stoppage or injury time after any regular time period, then it will be deemed to have occurred at the end of the regular time period. For example, if a goal is scored in first half stoppage time in a football match, it will be deemed to have occurred on 45 minutes.

All bets apply to the relevant full ‘regular time’ period, including stoppage time. Any extra time and/or penalty shoot-out is not included.

Any reference in the Sportsbook Rules to a particular number of ‘days’ means the end of the day local time after the expiry of the specified number of days. For example, if a football match is scheduled for December 1, then a rule that allows the match to be completed within 3 days after the scheduled completion date would mean that the deadline for completion of that match would be 23.59:59 on December 4.

All references to time periods in the Sportsbook Rules relate to the time zone in which the event takes place. For example, a reference to the start time of a football match relates to the local kick-off time.

The name/heading of a competition determines what a bet refers to. For example, if you place a bet on ‘Italy-Brazil’ under the competition name/heading ‘Women’s World Cup’, the bet will apply to the match between Italy and Brazil, which is part of the Women’s World Cup.

Unless otherwise stated on the Website, we will settle Outright betting on the player or team that lifts the cup/trophy.

‘Dead Heat’ is a term that describes when there is a tie between 2 or more selections in an event. 

The ‘Dead Heat rules’ are that, if a Dead Heat between 2 selections is declared on any event, then half the stake is applied to the selection at full odds, and the other half is lost. If more than 2 Dead Heats are declared, the stake is proportioned accordingly. However, in no circumstances will the application of the Dead Heat Rule result in the amount of winnings you accrue for a bet being less than your initial stake.

Unless otherwise stated in the Specific Sports Rules, Dead Heat rules will apply to bets on a market where there are more winners than expected.

Unless otherwise stated in any applicable Sports Specific Rules, these markets are determined by adjusting the score of the selected team by the applicable handicap which is offered in respect of that team (this is the ‘Handicap’, also called the ‘Spread’). For example, if team A +10 is selected, 10 points will, for settlement purposes, be added to the score of team A. Where the draw is selected in a Handicap market, the relevant bet will be determined by adjusting the home team’s score by the applicable Handicap (for example, if draw - 6 is offered, 6 points will, for settlement purposes, be deducted from the home team’s final score and if following such deduction, both teams’ scores are the same, the bet will be settled as a winning bet).

Where only Handicap betting is available, the bet will be settled as a Handicap bet, whether selected or not.

‘To qualify’ markets (for example, ‘to reach the final’) will be determined by the team or competitor that progresses, whether or not they take part in the next round or event for which they have qualified. Bets will be settled after the qualifying stage, and any subsequent disqualification or amendment to the result will not count.

A ‘push’ describes the result of a bet for which there is no winner or loser as between a User and the Sportsbook. If the result is a push, then the bet is void. 

Markets which may result in a push include Handicap/Spread/Run Line/Points Line markets and Total Points/Goals markets where a selection for the outcome of the event is not offered. 

For example, a Total Goals in the Match market for a football match between Arsenal and Tottenham offers 2 selections: ‘Over 2 Goals’ and ‘Under 2 Goals’. You place a EUR 1 bet on ‘Over 2 Goals’ and the result of the match is 2-0 for Arsenal. The bet is a push because a selection for the outcome ‘Exactly 2 Goals’ was not offered for the market, meaning neither you or us could win or lose the bet on this result.

As another example, a Handicap Betting market for a basketball game between Boston Celtics and Washington Wizards also offers 2 selections: ‘Boston Celtics - 10 Points’ and ‘Washington Wizards + 10 Points’. You place a EUR 1 bet on ‘Boston Celtics - 10 Points’ and the result of the game is 100-90 points for Boston Celtics. As in the first example, a selection for the outcome was not offered for the market, so the bet is a push.

A ‘multiple bet’ (also called an ‘accumulator’) is one bet made up of multiple legs. Each ‘leg’ is a selection in an individual event market. 

All multiple bets placed are subject to the Sportsbook Rules applicable to each individual market comprising the legs.

If any selection in any leg is a Non-Runner or otherwise void under the applicable Sportsbook Rules (for example, due to an abandoned match), then all bets on that individual leg will be void, and the multiple bet will be adjusted accordingly. For example, a treble including one void leg will become a double. If that void leg means that an individual bet within a multiple bet becomes a single bet, then this single bet will stand.

Multiple bets combining different selections within the same event will not be accepted when there are related contingencies, unless those selections are chosen through our Bet Builder Services. The rejection of related contingency bets may happen automatically at the bet placement stage. Each way and win only markets cannot be combined as part of a multiple bet. 

A ‘system bet’ is a type of multiple bet that offers every combination of bet (singles, doubles, triples, fourfolds, fivefolds and so on) that is possible for the specified number of selections within the system, effectively giving Users the opportunity to place a series of bets across a number of bet combinations within the same multiple bet. 

Unlike a standard multiple bet (where all of the chosen selections must be successful for the bet to be settled as a winner), system bets allow Users to receive a return on each selection that is successful within a given combination of the bet. 

The number of selections available on a system bet depends on the type of system bet offered for the relevant market.

For example, you place 1 EUR on 4 football teams to win their matches under a ‘Lucky 15’ system bet. The 4 chosen selections offer a combination of 15 bets within the system (4 singles, 6 doubles, 4 triples and 1 fourfold) and would return a total of EUR 15 if all combinations were successful. The bets within the system bet are broken down as follows:

4 x single bets (each single consisting of 1 of the selections from the 4 chosen selections):

1. Team A to Win

2. Team B to Win

3. Team C to Win

4. Team D to Win

6 x doubles (each double consisting of 2 selections from the chosen 4 selections):

1. Team A to Win + Team B to Win

2. Team A to Win + Team C to Win

3. Team A to Win + Team D to Win

4. Team B to Win + Team C to Win

5. Team B to Win + Team D to Win

6. Team C to Win + Team D to Win

4 x trebles (each triple consisting of 3 selections from the chosen 4 selections):

1. Team A to Win + Team B to Win + Team C to Win

2. Team A to Win + Team B to Win + Team D to Win

3. Team A to Win + Team C to Win + Team D to Win

4. Team B to Win + Team C to Win + Team D to Win

1 X fourfold (consisting of all 4 chosen selections together):

Team A to Win + Team B to Win + Team C to Win + Team D to Win

The ‘Bet Builder’ feature allows you to construct your own bet, using our tools, by combining related bets within a single event. 

When you add legs to your Bet Builder, each selection will display its individual odds. These odds are for customer information only and may not reflect the odds that you will be offered for the Bet Builder bet once you’ve finalised your selections within the betslip. 

Unlike a standard multiple bet, a Bet Builder bet allows Users to combine selections with related contingencies (bets within single event), meaning the outcome of a selection could affect the probability of the outcomes for the other selections within your Bet Builder bet, and as a result, increase the probability of the bet being successful above the normal odds offered for a multiple bet (where individual odds for each selection are multiplied).

For example, you attempt to place a multiple bet on a football match between Manchester City and Liverpool at odds of 6.0 with the following 3 selections: ‘Liverpool to be Winning at Half Time’ (1.5), ‘Liverpool to Win’ (2.0), and ‘Liverpool to Score More than 2 Goals’ (2.0). As Liverpool winning at half time would increase the probability of Liverpool winning the match and scoring more than 2 goals (related contingencies), your bet is rejected. However, you then attempt to place a bet on the same selections using Bet Builder. Your bet is accepted and the Bet Builder offers you odds of 4.0 (adjusted to account for the related contingencies).

If any selection in any leg of a Bet Builder bet is a Non-Runner or otherwise void under the applicable Sportsbook Rules (for example a chosen goalscorer does not take part in a match), then all bets on that individual leg will be void, and the Bet Builder bet payout will be recalculated accordingly. Any remaining legs will stand. 

‘Request A Bet’ allows you to place certain tailored bets on certain events, based on suggestions made by us.

If a competitor who is part of a Request A Bet bet is a Non-Runner, then the entire bet will be void (please see the rules for Non-Runners in the Non-Runners, Withdrawals and Disqualifications section above).

Where a Request A Bet bet combines related bets within a single event:

• if any selection in any leg of the Request A Bet bet is a Non-Runner or the leg is otherwise void under the applicable Sportsbook Rules (for example a chosen goalscorer does not take part in a match), then all bets on that Request A Bet will be void; and 

• all legs making up the bet must win for the bet to be settled as a winning bet. Otherwise, the entire bet will be settled as a losing bet. For example, you place a bet on a Request A Bet bet which contains the following 2 selections: ‘Manchester City to Win’ and ‘Erling Haaland to Score’. The probability of Erling Haaland scoring is related to Manchester City winning, so the bet will be settled as a losing bet if, despite Erling Haaland scoring a goal, Manchester City fails to win the match.

In addition to the specific rules about Request A Bet set out above and elsewhere in the Sportsbook Rules, all other settlement rules in the Sportsbook Rules apply to the settlement of bets placed via Request A Bet (unless they contradict or conflict with the Request A Bet specific rules, in which case, the Request A Bet specific rules will take precedence).

‘In-Play’ is betting that takes place after an event has started and up to its conclusion. 

We will where appropriate part-suspend or fully suspend outcomes/selections in a Sportsbook market that has been turned In-Play (for example, if a significant occurrence happens during the event, such as a goal or point being scored).

For the purposes of In-Play betting, you should be aware that transmissions described as ‘live’ by some broadcasters may actually be delayed or pre-recorded. The extent of any delay may vary depending on the setup through which they are receiving pictures or data. Please also be aware that, for operational reasons, bet requests made In-Play may take slightly longer to process.

Any bets for which we offer enhanced odds will be settled on the basis of normal time and stoppage time (that is to say, excluding any extra time, penalty shoot-outs or similar) unless otherwise specified in the relevant bet or bet rules.

Unless otherwise stated on the Website, bets for which enhanced odds are offered will be governed by the settlement rules as set out in the Sportsbook Rules.

For enhanced odds bets that include multiple players, if one or more players listed does not take part, we will settle the bet based on the odds of the remaining players.

For enhanced odds bets that include multiple matches, if one or more matches doesn’t take place, we will settle the bet based on the odds of the remaining matches.

We apply limits on maximum winnings as described in this section. The limits apply to both single bets and multiple bets (including Bet Builder and Request A Bet bets). Where a multiple bet has been placed which involves events with different maximum payouts, then the lowest limit will apply.

All bets are subject to a maximum payout to any one User in any one day irrespective of stakes, odds, or number of winning lines as listed below. 

All maximum payout limits apply to one User who have placed bets containing the same selections, including where placed in a series of bets, at a range of odds, over a number of days by using different Accounts or different channels (this does not affect the rules about Duplicate Accounts – it is a Prohibited Event to have more than one Account). If we have reasonable evidence that a number of bets have been placed this way, the total payment of all those bets combined will be limited to one single maximum payout to be shared between all relevant Users.

The maximum payout limits that we will apply are set out in the table below. All limits below take effect in EUR.

Overall Maximum Daily Payout Limit: Subject to any lower limits that may apply in respect of any particular event (as set out above), the overall maximum daily payout limit to any User (or group of Users acting together) for all winning bets placed on the Sportsbook combined is EUR 1,000,000. If you place winning bets that exceed this daily limit, the payout will be reduced to EUR 1,000,000 and you will not receive any amount above EUR 1,000,000.

Prohibited Events are certain events and practices that are not allowed in relation to the Services or Software. 

It is a Prohibited Event if you take part in ‘suspicious betting’, as – amongst other things – it is a form of Unacceptable Conduct. Suspicious betting is when we have reasonable evidence that a single or number of bets have been placed in suspicious circumstances. Suspicious circumstances include:

• where there is an excessive frequency and/or highly unusual pattern of bets (when compared with betting norms) placed on the same selection(s) in a short space of time;
• where there is an excessive frequency and/or highly unusual pattern of bets placed on the same selection(s) and where the theoretical probability of said selection(s) winning at the time of bet(s) placement, based on the odds offered at the time of bet placement, is largely inconsistent with the theoretical probability of the same selection(s) winning calculated using their starting prices;
• where the integrity of one or more events has been called into question, including where one (or more) of the participants in an event displays exceptional form which we have reasonable evidence was known to you, or someone connected to you, at the time you placed the bet, and that information was concealed from the public generally in order to gain an unfair advantage in any bets placed on that event(s);
• where we have reasonable evidence that a bet or a string of connected bets were not placed by you physically, but robotically or by automated means (which are Prohibited Tools and Services ), or otherwise than by you placing each bet manually via your Account;
• where we have reasonable evidence you have used unfair external factors or influences connected with the event(s) which are the subject of any bet(s);
• where we have reasonable evidence that you have opened one or more Duplicate Accounts, or that second or subsequent Accounts are under common control with your Account, with a view to concealing the true worth, nature or pattern of bets placed by you or on your behalf. This applies even if the other Accounts are opened under different names;
• where we have reasonable evidence that you are acting in connection with others, or that you are acting other than on your own behalf; and
• where we have reasonable evidence that bets have been placed from a location or device other than the location or device which you claim to have used to place a bet.

As set out in the General Terms, you must reasonably assist us with any investigation into Prohibited Events (including by providing any information we reasonably request). For example, where we suspect that any bet(s) may have been placed robotically or by automated means, we may require you to provide reasonable evidence that each bet was placed manually by you via your Account.

Part B Section 17 of the General Terms explains when we will restrict, suspend or close your Account for Prohibited Events, and Part A Section 12 of the General Terms  explains when we will void transactions and recover or not pay out winnings and, as relevant, will initiate legal actions against you if we discover that you have engaged in any Prohibited Event. Without affecting any other rights we have in the General Terms or the Sportsbook Rules, if we have reasonable evidence that you are involved in any Prohibited Event (including suspicious betting) related to the Sportsbook then, as an alternative to voiding the relevant bets, we will where more appropriate:

• calculate any winnings based on the starting price of the event(s) which are the subject of the bet(s). Where possible we will communicate to you in advance that any such bet(s) will be settled at the starting price; and
• where there is an inordinate frequency and/or unusual pattern of bets placed on the same selection(s) in a short space of time and we have reasonable evidence that the bets are connected across multiple accounts, we will limit the payment of winnings So that the total value of winnings across all connected accounts do not exceed the maximum payout for individual bets on any particular market or markets. This does not affect the rules about Duplicate Accounts – it is a Prohibited Event to have more than one Account.

We take proactive measures to detect, investigate and prevent suspicious betting and other Prohibited Events on the Sportsbook using a variety of tools and methodologies.

We are a member of the International Betting Integrity Association (‘IBIA’), a non-profit making organisation that monitors irregular betting patterns and possible instances of event manipulation. As part of that membership, we are a full participant in its early warning system which is geared towards identifying any suspicious betting behaviour.

If we receive a warning from IBIA we will:

• suspend the offering of the relevant event or series of events in any of its markets; and
• delay payment on any event or series of events in any of its markets, 

until the integrity of such event or series of events has been confirmed by the relevant sports federation via IBIA.

If active event manipulation is confirmed as having taken place on any event or series of events by IBIA, then, acting in conjunction with the appropriate sports governing bodies, we will void or otherwise settle in accordance with IBIA guidance any bets placed on such events by any individual identified by IBIA as having possessed insider betting knowledge or information and/or by any other individual who in our reasonable opinion is connected to, acting in conjunction with or in any way involved with such individual. 

The element of chance is a constituent part of sports betting. Any bet on an event implies the random nature of its occurrence at the time the bet is placed. In the absence of chance, a bet cannot be validly placed and we will void the bet and only refund the stakes paid by you. For instance, we will void bets on known results or impossible results.

If the title or wording of a bet is unclear or ambiguous so that the bet placed can not give rise to a valid betting contract, we will void the bet and refund the stakes paid by you. In these situations, the exact subject matter of the bet cannot be identified, and it is not possible to determine whether the bet is a winning or a losing bet, therefore the bet is voided. 

The current score, time elapsed, video and other sports data provided on the Website is sourced from live feeds provided by third parties and may be subject to a time delay and/or be inaccurate. If you rely on this third party data to make decisions about and place bets, you do so entirely at your own risk, as we do not have control over it. Except as set out in Part A Section 17 of the General Terms – we are not responsible for any discrepancy between such information as displayed on the Website and how a bet is settled, because it is an Event Beyond Our Control.

As set out in Part A Section 14 of the General Terms, we do not guarantee which Games or other Services will be available via the Website at any time, or that the Services or Software will be free from Errors, Malfunctions or Interruptions. The following are some examples of how this applies in relation to the Sportsbook: 

• we do not guarantee that information provided on the Sportsbook, such as the posting of odds, runners, times, scores, results or general statistics, will be free from Errors;
• any results or scores you may be advised of by one of our customer support representatives (for example, during betting In-Play) are provided for guidance purposes only; 
• we may decide to suspend betting on a market at any time (even if such suspension is earlier than anticipated by the applicable Sportsbook Rules); and
• in the interests of maintaining integrity and fairness in the markets, we may also void certain bets in a market or void a whole market in its entirety.

This does not affect our responsibility under Part A Section 17 of the General Terms.

The terms ‘All In Compete Or Not’ and ‘Non-Runner’ are defined here.

The term ‘Cash Out’ is defined here.

The term ‘Dead Heat’ is defined here.

The terms ‘Handicap’ and ‘Spread’ are defined here.

‘Head-to-Head’ betting refers to a market where there are two possible outcomes of an event, being either one of the two teams to win (also called ‘2-Way’ betting). There are some circumstances where Head-to-Head betting will include a third market, being a draw (also called ‘3-Way’ betting). The term ‘In-Play’ betting is defined here.

The terms ‘leg’ and ‘multiple bet’ are defined here.

The term ‘market’ means a betting market that offers odds for and enables you to bet on an outcome relating to an event. We typically offer multiple markets for each event. A ‘Moneyline’ bet is wager that one team or individual will defeat another (a ‘to win’ bet).

An ‘Outright’ bet is a wager placed on the outcome of an entire league or competition as opposed to a single bet on an individual game or event.

A ‘Proposition’ bet is a wager placed on a specific outcome within an event that is not directly related to the result of the event.

The term ‘push’ is defined here.

The term ‘related contingency’ means where the outcome of one event is likely to affect the odds on the outcome of another event.

When we ‘settle’ a bet, we determine whether your bet is a winning bet, a losing bet, or a voided bet.

When a market is ‘unconditionally determined’ it means the outcome is already known. For example, if in a football match you bet on who scores the first goal, and the first goal is scored, but then the match is abandoned and replayed at a date more than 3 days later, then your bet will be settled because this event in the game happened and was confirmed. However, bets placed on the match’s final result would be void.

If we ‘void’ a bet, this means that your bet has been cancelled. You will not receive any winnings on the bet and your stake will be returned.